ScenePass — Terms of Use

Last updated: August 25, 2026

These Terms of Use (the "Terms") are the end-user licence agreement between you and COVISO GmbH ("we", "us", "our"), a company established in Austria, for the ScenePass iOS application ("ScenePass", the "App") and the services delivered through it. They cover the catalogue you watch, the guest account you are given, the Coins you spend, and the subscriptions and Coin packs you can buy.

1. Acceptance and changes

By downloading, opening, or using ScenePass you accept these Terms. If you do not accept them, do not use the App. Confirming a purchase in the App is also acceptance of these Terms as they stand at that moment.

We may change these Terms when the App or the law changes. The current version is always published on this page with the "Last updated" date at the top, and the App links to it. Where a change is material — for example a change to what a subscription grants — we will give notice in the App before it takes effect. If you do not accept a change, stop using the App and cancel any subscription; continued use after a change takes effect means the updated Terms apply to you. Changes never apply retroactively to a purchase you have already made.

If you are below the age of majority in your country, you may use ScenePass and make purchases only with the consent and supervision of a parent or legal guardian. ScenePass is not directed at children under 13.

2. The service and your licence

ScenePass streams short-form episodic drama series from our servers. A configured opening block of episodes in each series is free to watch; further episodes are unlocked with a virtual currency called Coins.

The catalogue is AI-generated content produced for ScenePass. We do not claim exclusive distribution rights in it and we do not represent that it is licensed from third parties. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to stream the content inside the App for your own private, non-commercial viewing, on devices you own or control. Nothing more is granted: you may not copy, record, screen-capture for distribution, download, extract, re-upload, redistribute, publicly perform or exhibit, sell access to, or create derivative works from the content, and you may not use it to train or evaluate machine-learning models. The licence ends when these Terms end, and we may revoke it if you breach them.

The App itself, its interface, its name, and its logo remain ours. You may use them only as part of using the App as intended.

The catalogue, features, free-episode allowance, Coin prices, and product prices may change over time, and individual series may be added or withdrawn. We may also suspend the service temporarily for maintenance. Access requires a compatible iOS device and an internet connection; your device and data costs are yours to bear.

3. Guest accounts and device binding

ScenePass has no registration, no password, and no third-party sign-in. On first launch the App creates a guest account automatically, bound to a device-scoped identity. That guest account is how our servers recognise your Coin balance, your unlocked episodes, your Saved list, and your progress.

Ownership of the guest account remains with us; what you receive is a limited, personal, revocable right to use it. Accordingly:

• The account, its Coin balance, and its unlocks are for your own use and may not be transferred, lent, rented, shared, or sold.
• The account is tied to the device it was created on. Clearing the App's local data (Profile → "Clear local data…") or deleting the App starts a fresh guest account, and server-side records belonging to the previous account are not transferred automatically.
• Because there is no login, we cannot restore an account from a name or an e-mail address. If you need help relinking a purchase, use Restore Purchases in the Coin Shop first, then contact support with the device and the approximate purchase date.
• You are responsible for what happens through your device, including purchases made on it.

We may create, reset, merge, or refuse a guest account where it is necessary to operate the service, prevent fraud, or comply with the law.

4. Coins

Coins are a virtual item licensed to you for use inside ScenePass only. They are the only way to unlock a paid episode.

• We hold the ledger. Your Coin balance, the Coin price of each episode, and the record of what you have unlocked are computed and recorded only on our servers. The App displays what the server reports; it never calculates or creates Coins itself. Where a displayed figure differs from our server record, the server record governs.
• Paid and bonus Coins. A purchase may grant paid Coins and bonus Coins. Bonus Coins are a promotional grant with no purchase price attributable to them.
• No cash value. Coins are not money, not a payment instrument, not a stored-value or prepaid account, and not property. They have no value outside the App, cannot be exchanged, redeemed, or cashed out, and cannot be transferred, resold, or traded, whether or not for consideration.
• Consumption. Coins are consumed when you unlock an episode. The price shown in the App before you confirm applies, and the unlock is applied to your account when the server records it.
• No expiry by us. We do not expire an unspent Coin balance while your guest account exists. Coins do not survive the deletion of the account, and clearing local data starts a new account.
• Finality. Except where applicable law or Apple's refund policy provides otherwise, Coins and unlocked episodes are non-refundable once granted or spent.

5. Purchases, subscriptions, and refills

All purchases in ScenePass are made exclusively through Apple In-App Purchase, using the Apple Account signed in on your device. We offer nine products:

• Six auto-renewable weekly subscriptions, arranged in two subscription groups. Each grants Coins when the purchase is recorded and again at each renewal, and each is offered with an introductory price for the first week where applicable.
• Three one-time Coin packs, which are consumable purchases granting Coins once, with no renewal and no ongoing commitment.

The subscriptions marked as "Refill" plans additionally provide a daily Coin refill during each subscription week. A daily refill is claimed in the App on the day it becomes available; a day that is not claimed is not carried over or accumulated.

Because the subscriptions sit in two groups, at most two subscriptions can be active at the same time — one from each group. Buying another plan inside a group you already subscribe to replaces the plan in that group, in line with the upgrade, downgrade, and crossgrade rules Apple applies to a subscription group.

Coins are credited only after our server has independently verified the transaction. A purchase can therefore take a moment to appear; pulling to refresh the Coin Shop or using Restore Purchases resolves almost every case, and support can help with the rest.

Prices, Coin grants, and product availability may change, and a change applies only to purchases and renewals made after it takes effect. The price and what it grants are always shown in the App before you confirm.

6. Refunds

Your purchases are processed by Apple, not by us, and Apple is the merchant of record. Refund requests are therefore handled by Apple under Apple's terms: submit a request at reportaproblem.apple.com or through App Store support. We are not able to reverse or refund an Apple transaction ourselves, and we do not control Apple's decision.

Our support team is glad to help with guidance — for example confirming what a purchase granted, when it was recorded, and what to include in a request to Apple. Where a refund is granted, we may remove the corresponding Coins and any episodes unlocked with them.

Your mandatory statutory rights as a consumer, including any statutory right of withdrawal, are unaffected by this section.

7. Prohibited conduct

You agree not to:

• use robots, spiders, crawlers, scrapers, or any automated means to access, index, or collect content or data from the App or our servers;
• crack, reverse engineer, decompile, tamper with, or otherwise attempt to extract, capture, or separate the content or media streams from the App, except to the narrow extent such a restriction is prohibited by applicable law;
• circumvent, disable, or interfere with episode locks, Coin mechanics, purchase verification, or any other security or entitlement measure, or use modified clients, emulators, jailbreak tooling, or falsified receipts to obtain Coins or unlocks you have not paid for;
• resell, redistribute, sublicense, or commercially exploit access to the App, an account, Coins, or unlocked episodes, or open or operate accounts on behalf of others for profit;
• overload, probe, or disrupt the App, our servers, or our network, upload malicious code, or attempt to gain unauthorised access to any system or account;
• use the App for any unlawful purpose, or in violation of the rights of others or of the laws applicable to you.

If you breach this section we may warn you, suspend or terminate access, revoke Coins or unlocks obtained in breach without refund, and pursue any remedy available to us.

8. Termination

You may stop using ScenePass at any time by deleting the App, and you may cancel a subscription at any time in your App Store account settings. Deleting the App does not by itself cancel a subscription.

We may suspend or terminate your access, with notice where practicable and immediately where necessary, if you breach these Terms, if your use threatens the security or integrity of the service or other users, or if we are required to do so by law. We may also discontinue the App as a whole with reasonable notice in the App.

On termination your licence under section 2 ends and unspent Coins and unlocked episodes cease to be available. Sections that by their nature should survive — the Coin provisions, intellectual property, disclaimers, limitation of liability, and governing law — continue to apply after termination.

9. Disclaimers

ScenePass is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, and in particular we do not warrant that the App will meet your expectations, that a specific series will remain in the catalogue, or that access will be uninterrupted, timely, secure, or error-free.

We are not responsible for failures caused by matters outside our control, including your device or its configuration, your network or internet access, force majeure, or outages at Apple or at another provider we depend on. Apple, your network operator, and our processors provide their own services under their own terms; we do not assume their obligations to you.

Nothing in this section limits liability that cannot be excluded under applicable law, and nothing affects the statutory warranty and conformity rights a consumer has.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, for lost profits, data, goodwill, or opportunity, or for the loss of unspent Coins caused by conduct outside our control, including your deletion of the App's local data.

Where our liability is not excluded, it is limited to the amount you paid to us for ScenePass through in-app purchases in the twelve months before the event giving rise to the claim.

These limitations do not apply to liability for intent or gross negligence, for injury to life, body, or health, or to any other liability that cannot be limited under the law applicable to you, and they do not affect your mandatory rights as a consumer.

11. Dispute resolution and governing law

These Terms are governed by the laws of Austria, without prejudice to mandatory consumer-protection rules of your country of residence.

Please contact us first — most issues, especially those about Coins or purchases, are resolved fastest by support, and we will make a good-faith effort to settle a dispute informally. If a dispute cannot be resolved that way, it may be brought before the courts having jurisdiction. If you are a consumer, you may bring proceedings in the courts of your place of residence and may only be sued there, as your mandatory consumer-protection rules provide. There is no arbitration requirement and no waiver of your right to go to court in these Terms.

12. Subscription payment and cancellation

This section restates the payment terms for the auto-renewable subscriptions described in section 5. It applies only to purchases made through Apple In-App Purchase, which is the only purchase method in ScenePass.

• Length and price. Every subscription runs in weekly periods. The title, duration, Coin grant, and price of each plan are shown in the App, in your local currency as reported by the App Store, before you confirm.
• Payment. Payment is charged to your Apple Account when you confirm the purchase.
• Introductory pricing. Where an introductory price is offered, it applies to the first week only; the subscription then renews at the standard weekly price shown in the App.
• Automatic renewal. A subscription renews automatically for a further week unless it is cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for the renewal within 24 hours before the current period ends. Cancelling in the final 24 hours does not stop that charge; it takes effect from the following period.
• Cancellation. Manage or cancel a subscription in your App Store account settings on your device (Settings → your Apple Account → Subscriptions → ScenePass). Cancelling stops future renewals; the period you already paid for, and the Coins already granted for it, remain until it ends.
• Two groups. At most two subscriptions can be active at the same time, one from each subscription group.
• Refunds. As set out in section 6, refunds are handled by Apple.

Our Privacy Policy explains what purchase data we process.

13. Contact

COVISO GmbH
Pertholzer Strasse 56, 2821 Ofenbach, Lower Austria, Austria
Phone: +43 676 115 60 46
E-mail: lchristoph@covisosoft.com
Support: legal.scenepassapp.com/support