ScenePass — Support
Questions, purchase issues, or data requests: e-mail lchristoph@covisosoft.com. We reply as quickly as we can, usually within 2 business days.
Purchases and Coins
- Coins missing after a purchase? Open the Coin Shop and pull to refresh, or use Restore Purchases in the Coin Shop footer. If the balance still looks wrong, contact us with the approximate purchase time.
- Cancel a subscription: device Settings → your Apple Account → Subscriptions → ScenePass. Cancelling stops future renewals; the current period stays active until it ends.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Account and data
- ScenePass uses an automatic guest account — there is no login or password.
- Delete on-device data: Profile → "Clear local data…". This also resets your guest identity on this device.
- Delete server-side data: e-mail us from the device you used and mention your approximate install and purchase dates, so we can locate the guest account.